Why the Maryland health exchange is a failure

By Charlie Hayward | Maryland Reporter

Whenever ineffective planning, poor judgment and lousy communication intersect with really bad technology in a large-scale, high profile, IT development project, a “perfect storm” of catastrophic failure is the predictable result.

Studies of IT software-development failures show the deadliest of all risks for large software projects is the “big bang” release — like the one the state of Maryland chose to implement in 2011 via its Health Benefits Exchange when it finalized plans to launch, all at once, a versatile, multi-purpose Health Information Exchange website.

at Maryland Reporter.