The TSA has received 39,000 complaints since 2009
The Transportation Security Administration (TSA) received more than 39,000 complaints related to its controversial screening methods between 2009 and 2012, but the agency’s method for tracking and responding to complaints is flawed, a Government Accountability Office (GAO) report found.
The GAO reports that between October 2009 and June 2012 customers filed 39,616 passenger-screening complaints through phone and email to the TSA Contact Center (TCC).
That number may be low. The GAO notes that the figure does “not reflect the full nature and extent of complaints because local TSA staff have discretion in implementing TSA’s complaint processes, including how they receive and document complaints.”